User Data Deletion Policy

Ray Secure Innovations Pvt Ltd

Effective Date: March 17, 2026 | Last Updated: March 17, 2026

Ray Secure Innovations Pvt Ltd (“Ray”, “we”, “our”, or “us”) is committed to respecting your right to control your personal data. This User Data Deletion Policy explains how you can request deletion of your personal data, what data we delete, what we are required to retain, and how we process your request.

This policy applies to all users of our Services, including our website, mobile applications, WhatsApp Business API integrations, and any other platforms where we collect personal data. It complies with Meta’s Platform Terms, the Information Technology Act 2000 (India), and GDPR.

1. Your Right to Data Deletion

You have the right to request deletion of your personal data that we hold at any time. This right applies to:

• Personal identification data (name, email, phone).
• Account and profile information.
• Communication history and metadata.
• Device identifiers and usage data.
• Any other personal data collected.

We honour all valid data deletion requests promptly and transparently, subject only to the legal retention obligations described in Section 5 of this policy.

2. How to Submit a Data Deletion Request

You may request deletion of your personal data using any of the following methods:

Method 1 — Email Request

Email: support@ray.life

Subject: Data Deletion Request — Your Name

• Full name as registered with us.
• Registered email address associated with your account.
• Registered phone number associated with your account.
• Approximate date of account creation or last use (if known).
• Any Facebook App User ID if your account was linked via Facebook Login.
• A brief description of the data you wish to have deleted (or “all data” for a full deletion request).

Method 2 — In-App Request

Settings → Privacy → Delete My Account & Data

Method 3 — Facebook Request

• Go to Facebook Settings.
• Apps & Websites.
• Remove Ray API.
• Request Data Deletion.

3. Processing Timeline

To protect against fraudulent deletion requests, we will verify your identity before processing any deletion. Verification may include:

4. Scope of Data Deleted

• Account data.
• Communication logs.
• Device data.
• Payment information.
• API credentials.
• User preferences.

5. Data Retention

6. Consequences of Data Deletion

• Account will be permanently deleted.
• Services will stop immediately.
• Data cannot be recovered.
• Shared data may still exist externally.
• New account required for reuse.

7. Facebook & Meta Integration

Data deletion applies only to Ray systems. Facebook may retain separate data.

8. Tracking Request

• Reference ID provided.
• Email confirmation.
• Status tracking available.

9. Complaints

Email: support@ray.life

10. Policy Updates

We may update this policy periodically. Users will be notified accordingly.

11. Contact Us

Ray Secure Innovations Pvt Ltd

Email: support@ray.life

Website: https://ray.life

© 2026 Ray Secure Innovations Pvt Ltd