Privacy Policy

Ray Secure Innovations Pvt Ltd

Effective Date: March 17, 2026 | Last Updated: March 17, 2026

Ray Secure Innovations Pvt Ltd (“Ray”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Full name, email, phone number.
• Business information.
• Account credentials.
• Payment details.
• Communication messages.

1.2 Automatically Collected

• Device info, IP address.
• Usage data.
• Logs and analytics.
• Cookies.

1.3 Third-Party Data

When you connect our Services with third-party platforms such as Meta (Facebook/WhatsApp), we may receive:

• Facebook/WhatsApp account info.
• Message metadata.
• API tokens.

2. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our Services and features.
• Communication: To send transactional messages, OTPs, alerts, and service notifications via WhatsApp and email.
• Customer Support: To respond to inquiries, troubleshoot issues, and resolve disputes.
• Security & Fraud Prevention:To detect, prevent, and address fraud, abuse, and security incidents.
• Analytics & Improvement: To understand usage patterns and improve our products and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Business Operations: To manage billing, accounting, and internal business processes.

3. WhatsApp & Meta Policy

• Consent for WhatsApp communication.
• Message processing via Meta.
• Compliance with Meta policies.
• Opt-out option available.

4. Sharing of Information

• Service providers.
• Meta / WhatsApp.
• Legal authorities.
• Business transfers.
• User consent cases.

5. Legal Basis

• Contractual necessity.
• Legitimate interest.
• Legal obligations.
• User consent.

6. Data Retention

• Account data: up to 3 years.
• Financial records: as per law.
• Security logs: 12 months.

7. Cookies

• Essential cookies.
• Analytics cookies.
• Preference cookies.

8. Data Security

• SSL/TLS encryption.
• AES-256 encryption.
• Access controls.
• Security audits.

9. User Rights

• Access data.
• Correct data.
• Delete data.
• Restrict processing.
• Data portability.
• Withdraw consent.

10. Children’s Privacy

We do not knowingly collect data from children under 13.

11. International Transfers

Data may be processed globally with safeguards.

12. Third-Party Links

We are not responsible for third-party privacy practices.

13. Policy Updates

We may update this policy and notify users accordingly.

14. Data Deletion

• Email request to support@ray.life
• Provide user details
• Processed within 30 days

15. Contact Us

Ray Secure Innovations Pvt Ltd

Email: support@ray.life

Website: https://ray.life

© 2025 Ray Secure Innovations Pvt Ltd